Our 90 day warranty against defects, return policies, and return procedures.

All products that come to you from McVan’s Video Games come with a 90-Day Warranty. The warranty covers any and/or all defective items sent to you from McVan’s starting on the day your order is placed. If an item you've received from us does not work properly within 90-Days from order date then we will replace it with the same item after we have tested out the product ourselves. We will not cover any personal misuse or any form of moding.

What to do if you have a defective item? Do not send it back right away. Email us at customerservice@mcvans.com. McVan’s will only reimburse postage if it is defective and the item was shipped through UPS ground, or follow the instructions from our customer service representative.

Our mailing address is 

For all UPS packages
McVan's Video Games
2211 Maplecrest Road
Fort Wayne, IN.         46815

OR

For all U.S. Post Office packages
McVan's Video Games
P.O. Box 85121
Fort Wayne, IN    46885

If you wish to return an item for a refund OR credit the item must be NEW and unopened (Must have McVan’s Seal and/or shrink-wrap un-tampered). Used items are not returnable for credit or refund, only replaced with the same item.