Frequently Asked Questions and General Help

  Q: Is this all of the video games you have in stock at your stores?
     A: No. Our inventory of games fluctuates at such an extreme amount on any given day that we made the decision to only list titles that we have 4 or more in stock of. This will lower the chances you are ordering an item that we no longer have in stock. So if you are looking for a rare game, something newer, feel free to contact us via our contact page.

  Q: Do the video games on your website include the case/box and instructions?
     A: We make every effort to see if we have the game with the box and instructions. Some games may have them, some may not. Please contact us thru the website and we will let you know what the item comes with before you order.

  Q: Do you ship outside the United States?
     A: We do not ship outside the United States.

  Q: Do you buy video games?
     A: Our retail stores do purchase used games and systems. We do not purchase anything thru or online/mail order store.

  Q: When will my order ship?
     A: That depends on what you order. We have 5 retail stores throughout Indiana and we pull a good majority of our stock from them. So if the item is in a store far away from us we have them ship the item to us so we n inspect it before shipping it off to you. We will make every effort to ship your order within 3 business days (Monday thru Friday, excluding weekends). Any questions please feel free to contact us thru the website and we will get back to you.

  Q: Can you give me a tracking number for my order?
     A: If you have given us a valid email address when you place the order UPS will send you an email with the tracking number and other related information when your package has shipped. You can contact us thru the website if you have any other questions or problems with your shipment.

  Q: Are your items that say "new" actually new?
     A: As far as we know and can tell they are new. We do not open and re-shrink any items like some other stores.